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Frequently Asked Questions:

How do I get rid of memory warnings?

Reboot your iPad or iPhone and do not run Safari before running ProRemote. Safari uses a great deal of memory and although ProRemote does not use that much, it still consumes and releases enough memory during UI layout that we trigger the warning when Safari is running. Our next major release (2.3) addresses this problem but does not solve it completely.

I get a "HUI Cannot Communicate Error" from my DAW.

This means that the ProRemote MIDI driver cannot communicate with ProRemoteServer. This is caused by the server and driver being installed after ProTools was running- you need to quit ProTools and reinstall from the ProRemoteControl application.

I get a "Can't connect" error in ProRemote, what's wrong?

Chances are your firewall is blocking the connection:

If you are running in Leopard, go to System Preferences->Security->Firewall... Either select the "Allow all incoming connections" radio button or select "Set access for specific services and applications" and click the + button in the
lower left corner. Navigate to /Library/Application Support/ProRemote and select ProRemoteServer. This will allow ProRemoteServer to connect to your iPhone.

On Tiger: go to System Preferences->Sharing->Firewall...
Select "New...", in the popup, select "Other" and enter 8183 for the port number.
Hit Okay.

Make sure this entry is checked in the Firewall settings pane.

This may seem obvious but you must have a wireless network that both your Audio Workstation and your iPhone or iPod Touch are on.

I don't see the MIDI driver in my Audio MIDI Setup application:

  • Make sure that no audio or MIDI applications are running in the background.
  • Verify that the ProRemoteMIDIDriver.plugin file exists in /Library/Audio/MIDI Drivers
  • Try duplicating your MIDI configuration from the Edit Configuration dialog.

Everything is setup correctly but ProRemote doesn't see my computer:

  • Make sure that there is no Firewall interfering with ProRemote. Temporarily disable the Firewall to see if that helps.
  • Certain VPN software will prevent your machine from seeing your local network.
  • Parallel's Desktop for Mac sometimes installs extra network interfaces that can sometimes cause problems with ProRemote.

More Support questions and answers are coming...

Please visit our online forum for more support.

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